So, I did it. I finally decided to buy a handpan. I decided to take the plunge and buy a rather expensive instrument that I had never played before. As a matter of fact I had never seen one in person, only online. I ordered my instrument and it was on its way to my house. Unfortunately the day it was to arrive. I had to unexpectedly go into work. But I wasn’t worried. The package needed to be signed for. I would just pick it up later from FedEx. But that’s not what happened. The driver signed for my package. Left it at my place and it was stolen. This is where Sean and Symphonic Steel went above and beyond. They had the package insured. When I told them my handpan had been stolen. One of the first things they said was that they would start work on a new one immediately. After spending that kind of money it was really nice to know that Sean and Symphonic Steel had my back. They took care of me as a customer. That speaks a lot to their character as a company. I now have my new instrument. Playing the handpan is like playing a work of art. Because it is. I highly recommended buying from Symphonic Steel! Stand up guys, stand up company. Thanks for everything!