FAQ

Please read these frequently asked questions before sending an email.  Do to high demand, responses to emails can be fairly delayed, so please see if your question is already answered below.  Thanks!

Can I buy a Symphonic Steel handpan right now?

Unfortunately, no.  These instruments are in high demand, and therefore several methods are employed to choose who receives an instrument.  The method used for most of the handpans I sell is a lottery system held around once per year or as deemed necessary.  This gives newcomers to the scene to have a chance at owning a handpan.  Occasionally, a handpan may be available for immediate sale on my website.  These types of rare sales are first come, first serve.  Please do not ask me if I have any available for immediate sale; you can find out if there are immediately available here.

How long will I have to wait to get a Symphonic Steel handpan?

As stated above, a lottery system is generally used to determine who will receive a handpan in a given batch.  Because these lotteries are primarily based off of luck, there is no way of knowing how long it will take.

How much does a Symphonic Steel handpan cost?

This information will be made available when another lottery is ready to take place.  Everyone who has signed up to the mailing list will receive an informational email when the time comes for another lottery.

How much will shipping cost?

For the Western United States, shipping will be around $75.  This value goes up the around $120 for parts of the East Cost.  International shipments vary quite a bit.  Western Europe is generally around 175.  These prices include full insurance, but DO NOT include customs or import fees.

Can I pick up my instrument instead of shipping it?

Yes, you are more than welcome to do so.  The Symphonic Steel workshop is located in Southern California.

How often will I need to have my handpan tuned?

This is dependent on how well the instrument is taken care of, how hard or soft it is played, and your own tolerance for musical pitch.  Generally, it is recommended that a handpan is tuned every 1 to 2 years, or as deemed necessary by the owner.  Everyone has their own idea of what is “out of tune”.  Retuning fees range from $100 to $200 depending on the work necessary.

Are Symphonic Steel handpans heat treated?

Yes, all Symphonic Steel handpans currently being produced are heat treated with a special process to improve the rust resistance of the instrument.

Can you build this scale for me?

All currently offered scales can be found here.

Where are you located?

Symphonic Steel is located in southern California, USA, about a one hour drive south of Los Angeles.